Fenix Property Solutions

1. It is very important to keep in communication with the client at all times, especially when arrival time may vary.

A) False B) Only if the client requests it C) True D) Only when there is a major issue

2. When should you speak to the client if the quote doesn't match the job?

A) After finishing the job B) The next day C) Before starting the job D) At the end when sending the invoice

3. If the client has a special request, should you charge extra money?

A) Never B) Only if the client insists C) Yes, if it's outside the original scope D) No, it's part of the service

4. Who is responsible for confirming access details the day before the job?

A) The client B) The office admin C) The cleaner/team assigned D) The real estate agent

5. When should you notify the client?

A) Only when the job is done B) Whenever there is a delay, issue, or change C) After 5 PM D) Only if they call you

6. If extra work is approved but there isn't enough time to complete it, what should you do?

A) Leave it incomplete B) Still do it and stay late C) Communicate and reschedule the work D) Skip it altogether

7. What should you do if the client refuses to pay or cannot be reached?

A) Wait at the property B) Leave the invoice C) Call the office or supervisor immediately D) Forget about it

8. If you encounter a very challenging cleaning item and don't know how to handle it, what should you do?

A) Skip it B) Ask the client C) Call the office or supervisor D) Try anything that might work

9. If a steam cleaner or specialty service is needed, how should you manage client access?

A) Ask the client to come back B) Cancel the job C) Make a plan to minimise inconvenience D) Leave it for another team

10. If the client writes a message in SM8, who is responsible to reply?

A) The office B) The last person who replied C) The cleaner assigned to the job D) No one, it's optional

11. When is the schedule for the following day locked in?

A) 6:00 PM B) 4:00 PM C) 8:00 AM D) Midnight