Fenix Property Solutions

1. If the job on arrival doesn't perfectly match the quote, but the money can be rearranged without impacting the client, what should you do?

A) Proceed without saying anything B) Adjust the quote and notify the client later C) Contact the client before making any changes D) Cancel the job

2. If Fenix management is trying to contact you, what's the appropriate response?

A) Ignore it unless it seems urgent B) Respond when convenient C) Assume it's not important D) Respond as soon as possible—it could be time-sensitive

3. If you're running behind schedule, what is the correct course of action?

A) Notify the client early and keep them updated B) Inform the operations manager if needed C) Let the client know only once you arrive D) A and B

4. If an area doesn't clean properly or can't be cleaned, what should you do?

A) Leave it and say nothing B) Tell the client and make a note in SM8 C) Try harder and keep cleaning D) Take a photo for your own records

5. Why is it important to clarify the client's expectations at the start of the job?

A) So you can change the job scope B) To ensure you're both aligned and avoid issues C) To decide how much effort to put in D) It isn't necessary

6. There's no power at the property. What should you do first?

A) Leave and mark the job as incomplete B) Call the agent or client to discuss next steps C) Wait around and hope power returns D) Do the job using natural light only

7. You find personal items left in the house. What should you do?

A) Bag and store them away B) Clean around them and say nothing C) Take a photo, report it in SM8, and notify the agent or client D) Put them outside

8. You're too tired to return the keys today. What's the correct action?

A) Return them when it's convenient B) Leave them in a hidden spot C) Contact the office and follow the correct key return procedure D) Keep them until the next job

9. If the client changes the job scope during the clean, what should you do?

A) Agree and finish the job without updates B) Accept changes and charge more later C) Pause and contact Fenix or check the updated quote approval D) Ignore changes and clean as per the original plan

10. Why is communication with clients and the operations team important?

A) It builds trust and prevents confusion B) It delays the job C) It's only required if there's a major issue D) It's optional