Welcome to Sublime 1

1. Is the prime reason for providing your availability to Fenix in a timely manner:

A) So Fenix can make sure you are not overloaded? B) To allow the best qualified team to get the best jobs? C) To ensure each team is loaded as fully as possible and we don't fail customers by booking jobs that can't be completed? D) So Fenix know when to plan staff meetings?

2. If your availability is going to change it is a requirement to notify Fenix…

A) By email at least 3 days before the change? B) By email asap? C) By text message to supervisor? D) By email at least 10 days before the change?

3. What are valid prerequisites for changing from a white belt to a yellow belt?

A) Has completed Basic Training and is a great steam cleaner. B) Has completed Advanced Training and completes jobs without QA checks. C) Has completed over 100 jobs and has a redo rate of less than 5%. D) Has completed Advanced Training and has a mould fogger.

4. Under what circumstances could a yellow belt earn more money than a blue belt?

A) They have better availability and are competent operators. B) They have been with Fenix longer. C) They have better equipment and are more thorough cleaners. D) They have great personalities.

5. Do you need a yellow belt to be able to do steam cleaning?

A) If you think you can do a good job then go for it. B) Any belt can steam clean if they have done the training and become endorsed. C) Yes, but only if the job is an easy job. D) No, I could have a yellow belt, a blue belt or a red belt and do steam cleaning.

6. What is the lowest belt required to be given a VIP job with mandatory QA checking?

A) Red B) Blue C) White D) Yellow

7. Why do Fenix have a mandatory minimum inventory requirement?

A) To ensure all ICs spend the same amount of money on kit. B) To produce awesome cleaning jobs. C) To enable consistently high standards and allow Fenix can provide safety guidelines in SM8. D) So Fenix get a kick back from the supplier.

8. Under what circumstance would it be acceptable for an IC to NOT have a full inventory?

A) An expensive (unduplicated) item such as a vacuum cleaner had just failed to operate. B) There are no such circumstances. C) When an IC has just had a very busy week. D) When an IC didn't have time to wash their cloths.

9. What are the main reason(s) an IC would refer to the company's website?

A) To complete the IC Training. B) To send a quote request when an IC wants a personal vacate clean. C) To check out the Gallery to see if there are any pics of colleagues. D) To do the IC training and to read the blogs posted from time to time.

10. How would you access the details of our latest Policy and Procedure documents?

A) Ask the supervisor who should keep copies. B) Send an email to admin@... and ask for one to be sent. C) Go to the training section of the website, go to A5 Policies and Procedures, find the document and click to open. D) Refer to my notes from the 1 day of face-to-face training to find out.

11. Which of the following should be noted in SM8 immediately?

A) What you had for dinner the night before. B) Your ICA execution date. C) The owner paid cash for the job. D) Where the tenant was present during the cleaning.

12. What is the best time to click "Start Job" in SM8?

A) When you are about to commence work at a vacate clean. B) As you leave your previous job or leave home at the start of a shift. C) When you are first checking your jobs for the next day's work. D) When you think nobody is looking.

13. Clicking which button in SM8 stops the "Travel Time" timer and starts the "Time in Job" timer?

A) The "Arrival at Job" button. B) The "Start Job" button. C) The "Stop Job" button. D) The "Check Out" button.

14. Which of the following sayings is true?

A) If it's not in SM8, it didn't happen. B) SM8 is an historic reference of every aspect of a job. C) Lack of timely information in SM8 has a negative effect on many people. D) All of the above.

15. When admin has to send "After Photos" to a VIP agent, these are easily recognised because:

A) The photos have been time-stamped in SM8. B) Admin delegates this task to the relevant IC. C) We tell the VIP agent we can't be bothered, take your own photos. D) Because the diligent IC has tagged all photos with an acceptable tag.

16. Which of the following is a Fenix truism about SM8?

A) Do not neglect to tick any item and do not tick an item which was not carried out. B) It's purely optional whether or not to check the tick boxes in the checklist. C) It's okay to tick a box in the checklist even though I didn't do the task. D) It's okay not to tick a box in the checklist if it's not personally important to me.

17. What is the correct approach if a client onsite asks for a modest amount of additional cleaning?

A) Carry out the work and notify other clients that jobs will be pushed back. B) Tell the client we can't do it due to other bookings. C) Offer a quote, take payment, and complete the task. D) Ask the supervisor to re-quote and schedule another appointment.

18. Which of the following would NOT be an appropriate final entry in SM8?

A) Job done AQ. Ar 75% and Tx 2 hrs. No issues to rpt. B) Job postponed by agent, GW to reschedule. C) Need more time onsite. D) Job done AQ. Ar 75% and Tx 2 hrs. See my additional notes re: front door damage.

19. What is the least severe consequence of improper or poor use of SM8?

A) IC can't complete their invoice. B) Admin has to chase up IC through Ops. C) Owner queries a job months later, and no notes are available. D) Jobs may be invoiced incorrectly or late.

20. Why is it important to check SM8 activity feed on your iPhone?

A) In case of emergency jobs. B) Important info is often sent via the Activity feed. C) To see party announcements. D) To feel amused and engaged.

21. What is the only reliable, hence only acceptable way to advise of changes to your availability?

A) Send a SM8 message to Glen, Colin or Juan. B) Send a registered letter through AusPost. C) Send via Facebook, 10 days ahead. D) Send a very clear email 10 days ahead.

22. Do I really need to read every quote for every job?

A) Yes, it's a good way to remember details. B) Yes, details may be changed to meet customer needs. C) No, I can just glance over them. D) No, they're not important.